Useful information is an integral part of the General Terms
and Conditions (GTC) and the Individual Travel Contract!
1. Travel document:
In the case of individual and company travel, it is the
passenger's responsibility to obtain the travel document and, where necessary,
the visa required for entry into the country. Travelers who are not Hungarian
citizens should contact the diplomatic mission of the country concerned
regarding the entry rules.
Documents required for travel: voucher, insurance policy,
passport / ID card, driver's license, all cash and debit cards in national
In any case, it is the passenger's responsibility to comply
with the applicable national laws. Damage resulting from violation of these
rules shall in any event be borne by the passenger.
In the case of accommodation, airline tickets booked with
us, it is recommended that in addition to the participation fee, cancellation /
storno insurance and accident, sickness, and luggage insurance (BBP) can be
concluded. Claims can only be enforced against the insurer by submitting a
report (hospital, police, guide, accommodation representative) at the place of
the accident. Ex post it is not possible to exhibit it. It is advisable and
worthwhile to cancel the cancellation insurance at the same time as the
reservation, but in justified cases a different date can be provided. In the
event of a later conclusion, only events occurring from the 10th day following
the date of conclusion are covered. If the insurance is concluded less than 31
days before the start of the trip, the cancellation protection is only provided
if the insurance is taken out on the day of the booking of the trip. 30 days
prior to the start of the journey, the travel cancellation protection insurance
can no longer be concluded.
The cancellation insurance does not expire upon commencement
of the trip as it includes an extra, but no extra charge in case of
cancellation of the trip, according to which the value of the booked but unused
travel product is reimbursed according to the terms of max. HUF 2.5 million.
For hotels and apartments, check-in and check-out is done in
accordance with international practice. Usually check-in: 14:00 h, check-out:
10:00 h, but it can be different. In all cases, the policy of the particular
accommodation shall prevail. Non-standard time is subject to availability. Late
check-in is after 6PM, but must be canceled (no show), the total price will not
be refunded. Some hotels may provide late check-out or luggage for an
additional fee. This varies from accommodation to accommodation, so check in at
the front desk upon check-in.
The accommodation categories meet the requirements of the
country, which may differ from country to country within a particular category.
If a booked accommodation has technical problems that prevent us from occupying
rooms, we reserve the right to provide another accommodation according to the
Single accommodation is available at an additional cost.
With such a booking, you will be accommodated in either a double room or
single, less-favored rooms. Room sharing is done by the hotels / apartments.
In an extra bed, an extra bed does not necessarily mean a
standard bed. It may be a pull-out bed, or a smaller, shorter and narrower
extra bed, which may not provide adequate comfort for an adult, but may be
comfortable for children.
In Mediterranean countries, sheets are provided for the
night in the summer. In cooler weather or when needed, an extra blanket can be
requested at the reception.
The accommodation offers rooms of different price ranges,
with different facilities (eg sea / mountain / street view, etc.), so you have
to choose the room type carefully when booking. The sea view room does not
always provide uninterrupted views, buildings and trees can cover the sea, so
no compensation is possible! On-site complaints can be made in person at the
reception regarding room allocation, where, depending on the availability of
seats and the reservation requested, the passenger's claim can be remedied.
4. Room Type
International sea view room types:
- sea front / con vistamar: sea view guaranteed,
- sea view / sea view: not view of the sea, but the
direction of the room;
- side sea view room with partial sea view / con vistamar
lateral: mostly from the balcony, possibly leaning partly or completely
overlooking the sea.
IMPORTANT! "Economy" or "promo" rooms:
the rooms so marked have no view (probably the firewall of another building or
other obstruction obstructs or obscures the view). When booking such a room,
the hotel will not accept any complaints about the view.
If multiple rooms are booked at the same time, we cannot
guarantee adjacent rooms, and a special note will be made when booking. When
picking up a room, you should inquire about the location of the room and, if
necessary, ask for another, if the capacity of the accommodation allows. Where
Hungarian assistance is available, contact your local representative for
If the accommodation consists of several buildings, the
placement of the main building cannot be guaranteed. In the case of complexes
located on a large area, the distance between the individual buildings and the
restaurant is different (even in the case of direct beach accommodation) and
can be several hundred meters on foot.
5. Compliance with this policy is required and mandatory.
Compensation for damage caused by the passenger on the spot is obligatory. No
strangers are allowed at the property (guests not staying there are considered
6. The quality of the WIFI service varies, depending on the
location of the room, the occupancy of the whole complex and the weather
conditions. We are not responsible for any quality defects or temporary
stoppages. Even if the WIFI service is used for an additional fee, it is not
always satisfactory, complaints and refunds must be made on site.
7. In the case of multi-room accommodation, there is usually
only one room with air conditioning. In some cases, air conditioning is
operated centrally and only at specific times and only periodically (eg high
season only). We are not responsible for the operation.
8. Accommodations may include a large number of or special
groups that may occasionally be distracting in public spaces. And because of the
location of the accommodation (city center, seaside) or the time of year, not
only because of the large number of tourists, but also during the national and
other festivities of the locals, we do not even know the complaint at the
reception, so please understand the passengers.
9. Construction and renovation works may occur in the resort
towns, which are not always informed in advance. During the daytime, noise may
cause noise and disturb the view.
10. No matter how careful we are about the room pictures
posted on the website, they are for information purposes only. Room sizes,
furnishings and decorations may vary by room type.
11. In the Mediterranean most of the accommodation is
supplied by solar panels, so the amount of hot water is limited, it can be
obstructed in bad weather and the pressure of the water may decrease as the
number of tourists increases.
12. Most accommodations do not have mosquito nets,
regardless of category. You can get a mosquito repellent according to your
13. The presence of small animals (beetles, especially
arthropods, reptiles, rodents) specific to a given country cannot always be
excluded despite careful, high-level cleaning, which is a natural occurrence in
a given location, so even higher-end hotels can count on them. occurrence. In
such cases, the "unexpected visitor" should be indicated at the
reception and staff will take appropriate action.
14. Pets are only allowed in accommodations where explicitly
stated. Please inform us in advance of your reservation.
15. Parking is possible in the accommodation area, in the
neighborhood of the complex, in the adjacent streets. In many cases, you have
to pay for parking on site. Please check back in time.
16. Pools are generally available between 08:00 and 19:00,
and may vary by country. In some countries, accommodation pools may be used by
non-hotel guests. Occasionally, sun loungers and parasols by the pools are
available at an additional cost.
17. It is the responsibility of the local authorities to
keep the beaches and the beaches clean, so we do not take any responsibility
for their order. Strong ripples can cause algae, algae and other marine plants
to land on the shore. Sun beds and umbrellas on the beach are usually available
at an additional cost.
18. During the low season, the accommodation services may be
partially or completely interrupted eg. pool, bar, animation etc. We do not
always receive prior notice of these. We are not responsible for the lack of
APARTMENTS: Their types, positions, locations, amenities
vary by country and region. The rooms of the apartments are small and simply
- studio: the sleeping area and the kitchen are in the
same airspace, sink, gas, electric cooker / hob, fridge (small size), cooking
utensils, cutlery are provided in the appropriate number of places.
- apartment: consists of several air spaces (apart from the
kitchen-living room there is at least one bedroom separated by a door.) sink,
gas, electric cooker / hob, refrigerator (variable size), cooking utensils,
cutlery is only suitable for the number of seats. Bathrooms: Many showers,
sometimes without shower trays and shower curtains, which can be dangerous, so
slippers are recommended.
The basic services provided by apartment houses vary by
country and accommodation. The Accommodation Fee may include: water, gas,
electricity, bed linen, final cleaning. They do not usually include: kitchen
linen, towels, toilet paper, cleaning products, mosquito repellent, local
holiday fees per country. In other cases, the description of the accommodation
Cleaning is only at the turn of the turn, during the stay
the apartments are kept by the passengers themselves, and the kitchen must be
clean at departure!
Accommodation is always available for the right person. Up
to one infant can be taken into the apartment / studio on the same bed as the
parents, subject to confirmation. For apartment / studio accommodation, the
rent is determined per apartment and per night, regardless of the number of
In some resort areas, a refrigerator is not a standard
feature of a hotel room. In many cases, it is available for a fee. The minibar
(surcharge) is in most cases not used for storing or cooling drinks brought by
In hotels, men often wear long pants at dinner.
Hotel rooms vary in size by country and by room type.
Higher-class hotels may require a deposit at check-in in the
form of cash or card.
Among other hotel services are wellness, spa, gym, beauty
salon, etc. are available at an additional cost.
Continental Breakfast: one or two pastries or biscuits, jam,
mini butter, coffee, tea
Buffet (Breakfast, Lunch, Dinner): buffet self-service,
content dependent on hotel, (drinks to be paid at main meal)
Menu-based main course: mostly 3-course (soup / appetizer,
main course, dessert) menu bar
Half board: breakfast and dinner (drink at extra charge at
Full board: breakfast, lunch, dinner (main course drink
All inclusive: Full-service buffet including unlimited local
drinks. The quality and content of All Inclusive care varies from country to
country. Most hotels also offer a minibar for an extra charge. More information
In the case of breakfast, half or full board, beverages are
payable on site. On the day of arrival and departure, depending on the
schedule, occasional meals may be provided in the form of a cold plate or
sandwich package, which must be requested at the reception the night before and
22. Local Excursions: Passengers will receive accurate
details upon arrival upon arrival. Payments are also made locally in EUR or
national currency. Comments on the programs should be reported on site and any
complaints may be resolved on site.
23. Other: Please carefully read the "Terms and
Conditions" and the "Useful Information" for each passenger!
24. If the accommodation has already been booked, the
deposit has been paid and it will be sold at a more favorable price, it is no
longer possible to retroactively change the participation fee to the special
25. In the event of a complaint, please submit an official
record on the spot documenting a complete description of the defective
performance and the method of action. The protocol is an essential part of
complaint handling. It is not possible to draw up a subsequent record.
26. Take money, valuables, technical items only at your own
27. During your holiday (where we provide this, we will notify
you in advance) you can request telephone assistance from our Hungarian
speaking assistants at the number and method you provide.