Useful Information

 
1. Travel document:
In the case of individual and company travel, it is the passenger's responsibility to obtain the travel document and, where necessary, the visa required for entry into the country. Travelers who are not Hungarian citizens should contact the diplomatic mission of the country concerned regarding the entry rules.
Documents required for travel: voucher, insurance policy, passport / ID card, driver's license, all cash and debit cards in national currency.
In any case, it is the passenger's responsibility to comply with the applicable national laws. Damage resulting from violation of these rules shall in any event be borne by the passenger.
2. Insurance:
In the case of accommodation, airline tickets booked with us, it is recommended that in addition to the participation fee, cancellation / storno insurance and accident, sickness, and luggage insurance (BBP) can be concluded. Claims can only be enforced against the insurer by submitting a report (hospital, police, guide, accommodation representative) at the place of the accident. Ex post it is not possible to exhibit it. It is advisable and worthwhile to cancel the cancellation insurance at the same time as the reservation, but in justified cases a different date can be provided. In the event of a later conclusion, only events occurring from the 10th day following the date of conclusion are covered. If the insurance is concluded less than 31 days before the start of the trip, the cancellation protection is only provided if the insurance is taken out on the day of the booking of the trip. 30 days prior to the start of the journey, the travel cancellation protection insurance can no longer be concluded.
The cancellation insurance does not expire upon commencement of the trip as it includes an extra, but no extra charge in case of cancellation of the trip, according to which the value of the booked but unused travel product is reimbursed according to the terms of max. HUF 2.5 million.
3. Location:
For hotels and apartments, check-in and check-out is done in accordance with international practice. Usually check-in: 14:00 h, check-out: 10:00 h, but it can be different. In all cases, the policy of the particular accommodation shall prevail. Non-standard time is subject to availability. Late check-in is after 6PM, but must be canceled (no show), the total price will not be refunded. Some hotels may provide late check-out or luggage for an additional fee. This varies from accommodation to accommodation, so check in at the front desk upon check-in.
The accommodation categories meet the requirements of the country, which may differ from country to country within a particular category. If a booked accommodation has technical problems that prevent us from occupying rooms, we reserve the right to provide another accommodation according to the category.
Single accommodation is available at an additional cost. With such a booking, you will be accommodated in either a double room or single, less-favored rooms. Room sharing is done by the hotels / apartments.
In an extra bed, an extra bed does not necessarily mean a standard bed. It may be a pull-out bed, or a smaller, shorter and narrower extra bed, which may not provide adequate comfort for an adult, but may be comfortable for children.
In Mediterranean countries, sheets are provided for the night in the summer. In cooler weather or when needed, an extra blanket can be requested at the reception.
The accommodation offers rooms of different price ranges, with different facilities (eg sea / mountain / street view, etc.), so you have to choose the room type carefully when booking. The sea view room does not always provide uninterrupted views, buildings and trees can cover the sea, so no compensation is possible! On-site complaints can be made in person at the reception regarding room allocation, where, depending on the availability of seats and the reservation requested, the passenger's claim can be remedied.
4. Room Type
International sea view room types:
- sea front / con vistamar: sea view guaranteed,
- sea view / sea view: not view of the sea, but the direction of the room;
- side sea view room with partial sea view / con vistamar lateral: mostly from the balcony, possibly leaning partly or completely overlooking the sea.
IMPORTANT! "Economy" or "promo" rooms: the rooms so marked have no view (probably the firewall of another building or other obstruction obstructs or obscures the view). When booking such a room, the hotel will not accept any complaints about the view.
If multiple rooms are booked at the same time, we cannot guarantee adjacent rooms, and a special note will be made when booking. When picking up a room, you should inquire about the location of the room and, if necessary, ask for another, if the capacity of the accommodation allows. Where Hungarian assistance is available, contact your local representative for assistance.
If the accommodation consists of several buildings, the placement of the main building cannot be guaranteed. In the case of complexes located on a large area, the distance between the individual buildings and the restaurant is different (even in the case of direct beach accommodation) and can be several hundred meters on foot.
5. Compliance with this policy is required and mandatory. Compensation for damage caused by the passenger on the spot is obligatory. No strangers are allowed at the property (guests not staying there are considered strangers).
6. The quality of the WIFI service varies, depending on the location of the room, the occupancy of the whole complex and the weather conditions. We are not responsible for any quality defects or temporary stoppages. Even if the WIFI service is used for an additional fee, it is not always satisfactory, complaints and refunds must be made on site.
7. In the case of multi-room accommodation, there is usually only one room with air conditioning. In some cases, air conditioning is operated centrally and only at specific times and only periodically (eg high season only). We are not responsible for the operation.
8. Accommodations may include a large number of or special groups that may occasionally be distracting in public spaces. And because of the location of the accommodation (city center, seaside) or the time of year, not only because of the large number of tourists, but also during the national and other festivities of the locals, we do not even know the complaint at the reception, so please understand the passengers.
9. Construction and renovation works may occur in the resort towns, which are not always informed in advance. During the daytime, noise may cause noise and disturb the view.
10. No matter how careful we are about the room pictures posted on the website, they are for information purposes only. Room sizes, furnishings and decorations may vary by room type.
11. In the Mediterranean most of the accommodation is supplied by solar panels, so the amount of hot water is limited, it can be obstructed in bad weather and the pressure of the water may decrease as the number of tourists increases.
12. Most accommodations do not have mosquito nets, regardless of category. You can get a mosquito repellent according to your needs.
13. The presence of small animals (beetles, especially arthropods, reptiles, rodents) specific to a given country cannot always be excluded despite careful, high-level cleaning, which is a natural occurrence in a given location, so even higher-end hotels can count on them. occurrence. In such cases, the "unexpected visitor" should be indicated at the reception and staff will take appropriate action.
14. Pets are only allowed in accommodations where explicitly stated. Please inform us in advance of your reservation.
15. Parking is possible in the accommodation area, in the neighborhood of the complex, in the adjacent streets. In many cases, you have to pay for parking on site. Please check back in time.
16. Pools are generally available between 08:00 and 19:00, and may vary by country. In some countries, accommodation pools may be used by non-hotel guests. Occasionally, sun loungers and parasols by the pools are available at an additional cost.
17. It is the responsibility of the local authorities to keep the beaches and the beaches clean, so we do not take any responsibility for their order. Strong ripples can cause algae, algae and other marine plants to land on the shore. Sun beds and umbrellas on the beach are usually available at an additional cost.
18. During the low season, the accommodation services may be partially or completely interrupted eg. pool, bar, animation etc. We do not always receive prior notice of these. We are not responsible for the lack of additional services.
19. Accommodations:
APARTMENTS: Their types, positions, locations, amenities vary by country and region. The rooms of the apartments are small and simply furnished.
Types:
 - studio: the sleeping area and the kitchen are in the same airspace, sink, gas, electric cooker / hob, fridge (small size), cooking utensils, cutlery are provided in the appropriate number of places.
- apartment: consists of several air spaces (apart from the kitchen-living room there is at least one bedroom separated by a door.) sink, gas, electric cooker / hob, refrigerator (variable size), cooking utensils, cutlery is only suitable for the number of seats. Bathrooms: Many showers, sometimes without shower trays and shower curtains, which can be dangerous, so slippers are recommended.
The basic services provided by apartment houses vary by country and accommodation. The Accommodation Fee may include: water, gas, electricity, bed linen, final cleaning. They do not usually include: kitchen linen, towels, toilet paper, cleaning products, mosquito repellent, local holiday fees per country. In other cases, the description of the accommodation shall prevail.
Cleaning is only at the turn of the turn, during the stay the apartments are kept by the passengers themselves, and the kitchen must be clean at departure!
Accommodation is always available for the right person. Up to one infant can be taken into the apartment / studio on the same bed as the parents, subject to confirmation. For apartment / studio accommodation, the rent is determined per apartment and per night, regardless of the number of occupants.
20. HOTELS:
In some resort areas, a refrigerator is not a standard feature of a hotel room. In many cases, it is available for a fee. The minibar (surcharge) is in most cases not used for storing or cooling drinks brought by guests.
In hotels, men often wear long pants at dinner.
Hotel rooms vary in size by country and by room type.
Higher-class hotels may require a deposit at check-in in the form of cash or card.
Among other hotel services are wellness, spa, gym, beauty salon, etc. are available at an additional cost.
21. Meals:
Continental Breakfast: one or two pastries or biscuits, jam, mini butter, coffee, tea
Buffet (Breakfast, Lunch, Dinner): buffet self-service, content dependent on hotel, (drinks to be paid at main meal)
Menu-based main course: mostly 3-course (soup / appetizer, main course, dessert) menu bar
Half board: breakfast and dinner (drink at extra charge at main meal),
Full board: breakfast, lunch, dinner (main course drink extra paid)
All inclusive: Full-service buffet including unlimited local drinks. The quality and content of All Inclusive care varies from country to country. Most hotels also offer a minibar for an extra charge. More information on site.
In the case of breakfast, half or full board, beverages are payable on site. On the day of arrival and departure, depending on the schedule, occasional meals may be provided in the form of a cold plate or sandwich package, which must be requested at the reception the night before and upon check-out.
22. Local Excursions: Passengers will receive accurate details upon arrival upon arrival. Payments are also made locally in EUR or national currency. Comments on the programs should be reported on site and any complaints may be resolved on site.
23. Other: Please carefully read the "Terms and Conditions" and the "Useful Information" for each passenger!
24. If the accommodation has already been booked, the deposit has been paid and it will be sold at a more favorable price, it is no longer possible to retroactively change the participation fee to the special price.
25. In the event of a complaint, please submit an official record on the spot documenting a complete description of the defective performance and the method of action. The protocol is an essential part of complaint handling. It is not possible to draw up a subsequent record.
26. Take money, valuables, technical items only at your own risk.
27. During your holiday (where we provide this, we will notify you in advance) you can request telephone assistance from our Hungarian speaking assistants at the number and method you provide.