Which was established by FELISOL Destination Travel Partner
S.L. (registered office: Cl. Calle Hermano Pedro 15, 38670 Adeje, Tenerife,
Spain, telephone: +34 678 900 324, +20 989 3823 e-mail: firstname.lastname@example.org,
tax number: B76796796, License number: I-AV- 0004546.1, hereinafter
"FeliSol"), and the PASSANGER named below:
Place of residence: ________________________________________
Phone number: __________________
E-mail address: _____________________________
between the following day and place, subject to the
PASSENGER: who has concluded a travel contract with FeliSoll
for his or her own benefit or that of another, or is entitled to travel under
such contract. The subject matter of the contract may be a package of travel
services (Travel Package containing several travel services at the same time)
or individual travel services.
1. The travel contract is governed by the description,
information published by FeliSol, other documents issued by FeliSol, the
contents of the invoice confirming payment of the participation fee, the
Booking Terms and Conditions and these General Terms and Conditions.
2. FeliSol reserves the right to modify any of the
information contained in the published information until the travel contract is
concluded. After the conclusion of the travel contract, modifications are only
possible as required by law. FeliSol reserves the right to unilaterally change
the terms and conditions of the travel package before the start of the trip, if
the change is not significant. FeliSol will inform the Passenger of the change
in a clear, understandable and explicit manner on a durable medium.
3. The descriptions of the optional programs are for
information purposes only. Optional programs may be waived if the minimum
number of participants is not reached or other conditions are not met. The fee
paid for the optional program not paid will be refunded.
4. The Traveler may book the Travel Service directly through
FeliSol's Online Booking System or by initiating a Request for Quotation or via
the Call Center and FeliSol's contracted partners.
5. Using the online system, booking and contracting shall be
made in such a way that the Passenger shall indicate in the system the travel
service (s) booked, the date of performance, the total fee payable, the payment
deadline (s), and completes the order (online travel contract) which confirms
the acceptance and acceptance of the Booking Conditions and sends it by
pressing the Booking button. The reservation will be confirmed immediately by
the system, if an immediate payment is required, and the contract will be
6. During the conclusion of the online contract, the
Passenger shall be provided with the opportunity to familiarize himself fully
with the contents of the contract, the detailed description of the services,
the prospectus and the GTC before sending the order, and shall also ensure that
this was done before the order was placed and to be informed of the technical
steps and other details of electronic contracting.
7. If the booking is initiated by sending a Request for
Quotation or by calling the Customer Service and FeliSol confirms the order, it
also includes the booking of the program package and its elements as well as
other related services ordered. In the event that you are unable to complete an
element of the program you are ordering, you will be offered an appropriate
alternative in terms of quality and price, but this does not mean that the
program has been included. The booking will be made only with the confirmation
of the modified Order Form. In the case of bookings covered by this clause,
FeliSol will send the relevant documents to the Passenger on a durable medium,
who must return it with a signature.
8. If the Passenger places orders on behalf of other
persons, shall enter into a contract, he shall notify such Passenger (s). In
this case, until the start of the journey, the rights and obligations of the
Passenger to the Passenger shall be the third party acting on behalf of the
9. The rights set forth in the travel contract shall be
borne by the Passenger and the obligations shall be borne by the Travel Agent
if FeliSol sends the Confirmation to the Passenger and the Passenger pays the
participation fee in advance.
10. The Passenger may transfer the travel package, the
rights and obligations arising from the travel contract to a person who has
fulfilled all the terms and conditions of the travel contract, with prior
notice to FeliSol on a durable medium at least seven days prior to the start of
the travel service and against payment of any additional costs. compliance. The
Passenger may consult the Travel Agent regarding the amount of the additional
costs prior to notification. Failure to do so is at his own risk. The party
leaving the travel contract and entering into the contract shall be jointly and
severally liable for the participation fee and any additional fees, charges and
other costs arising from the transfer of the contract.
11. If the Passenger concludes the Travel Contract through a
Travel Agent, for damages arising out of incorrect completion of documents and
documents, incomplete data provision, incorrect entry fee collection, late or
incorrect sending of the Fee to FeliSol, misrepresentation, FeliSol is not
12. When ordering the travel contract or confirming it, the
Passenger shall pay an advance payment of the participation fee as stated in
the confirmation. The deadline for payment of the full participation fee and
the full fee for the related services booked is 15 days prior to the start of
the trip, subject to the contract with the contractor. When concluding the
travel contract, the Passenger is obliged to pay 20% of the participation fee
as an advance payment or to pay the full participation fee for the last-minute
trips. Failure to pay the full entry fee will result in the cancellation of the
Confirmation and the travel contract not being concluded or terminated.
13. If the Participation Fee provided in the travel offer
does not include the Passenger Accident, Sickness, and Luggage Insurance (BBP)
or the Cancellation Insurance, they may be made at the time of booking, the
amount of the Cancellation Insurance is included in the Insurer's Fee Schedule.
If the Passenger does not have BBP insurance during the trip, he / she undertakes
to reimburse the Travel Agency for the additional costs and expenses resulting
from their absence.
14. If the Bureau does not perform the trip in accordance
with the contract, it shall reduce the participation fee proportionally.
FeliSol shall not be obliged to pay the fee if the Passenger has not used the
service at its own discretion or for reasons of its own interest. FeliSol shall
be liable for up to three times the amount of the entry fee for any loss or
damage resulting from the non-performance or defective performance of the
15. Cancellation of the travel contract: The passenger may
terminate the travel contract at any time before the start of the journey with
the payment of sums of money. FeliSol is entitled to cancel the travel package
contract without indemnification obligation and to refund the full amount paid
to the passenger in exchange for the travel package if the travel agency is
prevented from performing the contract by unavoidable and extraordinary
circumstances. If the Passenger, for reasons other than those stated in the
law, cancels the trip, he / she shall pay FeliSol the following amount of
grief, depending on the length of the cancellation after the contract date
before the start of the trip:
- 10% of the entry fee up to the 4th day before travel,
- 100% of the entry fee in case of cancellation or no-show
within 3 days prior to the trip.
16. Any other cause is an accident and illness or the death
of a close relative. In such cases, the conclusion of the Cancellation
Insurance may provide the Passenger with a remedy. FeliSol does not exclude the
conclusion of insurance in any other way (other than at any other time).
17. If the Passenger has booked an accommodation where the
cancellation policy of the accommodation cannot be canceled due to the time
left before the start of the journey due to the cancellation policy of the
accommodation, the lump sum for the accommodation shall be paid and canceled
100 There is a $ 1 penalty charge, meaning that the amount paid for the
accommodation is non-refundable and the recurring portion of the entry fee is
automatically reduced by the accommodation fee. This provision shall also apply
if a non-refundable advance payment is required for any element of the travel
service or if the cancellation policy for the accommodation or other service is
different from that set forth in clause 15.
18. The refund of the entry fee paid for an air ticket shall
always be governed by the cancellation policy of the airline concerned, in
particular the non-refund of some airlines in the event of cancellation. In
such cases, the amount of the Participant's Return Fee shall be automatically
reduced by the cost of the ticket, with the proviso that the application of
this clause shall not give rise to any additional payment obligation to the
Passenger. Subject to the requirements of international air transportation, the
Carrier and the Tour Operator reserve the right to change the departure date
and / or place, directions, transfer options, airline, airplane type of the
aircraft, this information is for information purposes only. substantial
modification of the contract. The Travel Operator shall not be liable for any
inconvenience resulting from this change. The Travel Organizer shall inform the
Passenger as soon as possible of any changes.
19. In the event of damage to or loss of luggage during air
travel, the fact shall be reported to the airport's 'Lost and Found' department
immediately upon notice. It is necessary to obtain a certification record for
subsequent negotiations with the airline. The Tour Operator shall not be liable
for lost, damaged or looted baggage and claims shall be submitted to the
Airline. The carriage of a Passenger by Airplane shall be governed by the rules
applicable to the carriage of Passengers by Air. The liability of the Tour
Operator and its limitation, liability for the carriage of persons and baggage,
as well as for the cancellation and modification of the ticket, shall be
governed by the applicable international conventions and regulations of the
20. If the Bureau terminates the contract, the Passenger
21. If it is impossible to perform the contract during the
trip, the Agency shall take the necessary measures in the interest of the
22. In the event of non-performance of the Contract due to
the fault of the Passenger, the Passenger shall not be entitled to claim
23. The Passenger shall be directly liable to the injured
party for any damage caused by the Passenger to a third party during the
24. The Passenger shall be responsible for the guarding and
supervision of the Passenger's luggage during the trip, unless it has been
taken over by FeliSol for onward transport or storage.
25. FeliSol regards the application of civil liability rules
in relation to a travel contract as an unavoidable and extraordinary
circumstance: a situation which is unforeseeable at the time of the conclusion
of the contract and beyond the control of the contractor, the consequences of
which could not have been strikes, war conflicts, public threats and natural
disasters, terrorist attacks, international embargoes (force majeure).
26. FeliSol is responsible for the performance of the travel
service contracted in the travel contract, even if another service provider is
obliged to provide the travel service.
27. FeliSol shall remedy the breach unless it is impossible
or disproportionate to pay for the severity of the breach and the value of the
travel services involved. If FeliSol fails to remedy the breach within a
reasonable period of time, other than the above, the Passenger may do so
himself. FeliSol is obliged to assist the Passenger if he / she is in a
difficult situation while traveling. If performance of the contract becomes
impossible during the trip, FeliSol shall take the necessary measures in the interest
of the Passenger.
28. The Hotel Policies of the hotel company providing the
accommodation shall govern the accommodation of the Passengers.
29. By submitting the order to the Travel Agent, the
Passenger consents to the processing, processing and transfer of personal data
related to the conclusion and performance of the contract.
30. Settlement of Disputes: FeliSol is obliged to examine
the merits of the claimed claim and to send its position to the Passenger on a
durable medium within 8 days. The first step in enforcing a claim for
non-contractual performance is that the Passenger shall promptly notify the
FeliSol representative on the spot, who shall record it. The Passenger may
notify his / her request in writing to the Travel Agency immediately upon
arrival, but no later than within 3 business days, together with the on-site
report. The Passenger will face difficulties arising from the late filing of a
claim, and FeliSol may be exempt from liability for damages. FeliSol examines all
claims and settles legitimate claims quickly and, if possible, out of court.
The place of complaint is the seat of the business. The Passenger may initiate
proceedings with the competent conciliation body if settlement of the complaint
with the Travel Agency has failed. In all disputes relating to travel organized
by FeliSol, the parties shall seek agreement. Failing this, the Hungarian
version shall prevail over the interpretation of this Treaty and its Annexes by
the Parties pursuant to Council Regulation (EC) No 44/2001 of 22 December 2000
on jurisdiction and the recognition and enforcement of judgments in civil and
commercial matters stipulate the exclusive jurisdiction of the court of
This Agreement has been signed today by the parties, in full
conformity with their will.
Name of program: ____________________________ Travel time: _
Service Description Supply Unit Unit Price